Warranty is the important part in business. VATOLE pays more attention to it. VATOLE products are warranted to be free from defects in material and workmanship under normal use within the warranty period, which is one year after the goods arraive in the destination port. This warranty only applies to the original owner and is not transferable. Products not sold through VATOLE Authorized Distributors are not covered in the warranty agreement. Warranty obligations for customized products are governed by separate contracts and not covered in this document.
VATOLE does not warranty engines. But when there are engine warranty claims, VATOLE will assist to contact with the engine supplier to solve the problems.
VATOLE's warranty does not cover the normal maintenance of products or its components (such as engine tune-ups and oil & filter changes). The warranty also does not cover normal wear and tear items (such as belts and consumables).
VATOLE's warranty does not cover the defect resulted from operator abuse, failure to perform normal maintenance on the product, modification to product, alterations or repairs made to the product without the written approval of VATOLE.
VATOLE assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.
(1) The product is found to be defective after the warranty period has expired
(2) The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes
(3) The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances
(4) The product has been subject to environmental conditions beyond the designed tolerance
WARNING---in order to reduce the damages, please remind all operators and maintenance personnel must read and understand the instructions before operating, changing accessories, or performing maintenance.
At the same time, in order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.
If you have a question or you would like to contact us for something else, please do not hesitate to contact us and we will be happy to answer any question or concern you may have.
The following is the contact details: